Privacy Policy

This Privacy Policy describes how Chetan Mittal ("we," "us," or "our") collects, uses, and protects information when you visit tsc.mcrglobal.in (the "Site"), subscribe to our newsletter, download resources, or engage our advisory services. By using our website and services, you agree to the practices described here.

1. Who We Are

Chetan Mittal is an independent publisher based in India. We are responsible for the personal information collected through our Site and services.

Direct contact: tsc@mcrglobal.in

2. Information We Collect

We collect a minimal amount of personal data, only as needed to deliver our publications, resources, and services.

Information You Provide Directly

• Email address: When you subscribe to our weekly Saturday strategy newsletter or opt in to receive subscriber updates.
• Form & Diagnostic inputs: Name, work email, firm name, and questionnaire responses submitted through our diagnostic forms or resource downloads powered by Tally (tally.so).
• Commercial & Billing details: Name, business name, billing address, and applicable tax identification details when retaining strategic advisory services.

Information Collected Automatically

• Local Storage: The Site remembers your light/dark theme preference using your browser's localStorage. This data stays entirely on your device and is never transmitted to our servers.
• Standard Server Logs: Like most web hosting platforms, our hosting provider (Netlify) retains short-lived, automated request logs (IP address, user agent, timestamps, requested URLs) solely for site performance, security monitoring, and abuse prevention.

3. How We Use Your Information

• To deliver our weekly Saturday strategy newsletter and requested resource downloads.
• To broadcast occasional announcements, updates, and articles to subscribers.
• To communicate with you regarding diagnostic audits or inquiries.
• To fulfill and deliver contracted strategic advisory or consulting engagements.
• To generate compliant tax invoices and maintain accounting records required under Indian law.
• To protect the Site against security threats, abuse, or unauthorized activity.

4. How We Share Your Information

We will never sell, rent, lease, or trade your personal data. We share information only with trusted third-party service providers essential to running our business:

• Substack: Hosts, publishes, and sends our weekly strategy newsletter and manages subscriber lists.
• Kit (formerly ConvertKit): Sends email broadcasts, announcements, and updates to our subscribers.
• Tally: Manages diagnostic intake forms, reader surveys, and digital resource distribution.
• Netlify: Provides secure static site hosting and global edge delivery over HTTPS.

These providers receive only the information strictly necessary to perform their respective services and are obligated to keep it confidential.

5. Newsletter Sponsors

From time to time, our newsletter may feature relevant sponsors. Sponsors never receive your personal information or email address. We only share aggregate, anonymized performance metrics (such as the total number of clicks a sponsor link received).

6. Cookies and Tracking Technologies

This Site does not use marketing, advertising, or cross-site tracking cookies. We do not track you across the web. The only client-side technology used is your browser's localStorage, which stores your chosen light/dark theme preference locally on your device.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Subscriber emails: Retained until you unsubscribe or request deletion. You can unsubscribe at any time using the link in every email.
• Client billing & tax records: Retained for the statutory period required under Indian taxation and commercial laws (typically 7–8 years).
• Server logs: Retained on a rolling, temporary basis by our hosting infrastructure.

8. Your Rights

Wherever you are located globally (whether in the European Union, United Kingdom, United States, India, or elsewhere), you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request updates or corrections to inaccurate information.
• Deletion: Request that we delete your personal information from our systems.
• Opt-Out / Unsubscribe: Opt out of marketing or broadcast emails at any time. A 1-click unsubscribe link is present at the bottom of every email sent via Substack and Kit.

To exercise any of these rights, email us directly at tsc@mcrglobal.in.

9. International Data Transfers

Chetan Mittal is based in India. Our service providers (Netlify, Substack, Kit, Tally) operate cloud infrastructure distributed internationally, including in the United States and European Union. When personal data is transferred across borders, we rely on established safeguards including encrypted channels and standard data processing agreements.

10. Security Safeguards

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. All data in transit across tsc.mcrglobal.in is encrypted using industry-standard SSL/TLS (HTTPS).

11. Children's Privacy

Our website, publications, and advisory services are directed at business professionals and are not intended for children under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us and we will promptly delete it.

12. Third-Party Links

The Site may contain links to external websites and services (such as Substack, Tally, or LinkedIn). We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their respective privacy policies when visiting them.

13. Changes to This Policy & Contact

We may update this Privacy Policy from time to time. Any modifications will be posted on this page with an updated "Last updated" date.

If you have questions, feedback, or requests regarding this Privacy Policy, please contact:

Chetan Mittal
India
Email: tsc@mcrglobal.in